3 - 5 November 2014
London, United Kingdom
Ceri Tinine, Manager at Analysys Mason will be both running a workshop and participating in a roundtable discussion at MVNO Networking Congress 2014.
4 November 2014
Traditional methods of customer care focus on applying analytics after a call or contact is made, and are therefore reactive. In this webinar, Analysys Mason and IBM look at recent market changes in delivering a more proactive and cognitive customer care experience, and examines the tools that are becoming available to solve this complex issue.