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Telecoms commercial strategy services

Ceri Tinine explains Analysys Mason's capabilities around telecoms commercial strategy, particularly for mobile virtual network operator (MVNO) launches.

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Using big data to change the customer care model
4 November 2014 Webinar

Traditional methods of customer care focus on applying analytics after a call or contact is made, and are therefore reactive. In this webinar, Analysys Mason and IBM look at recent market changes in delivering a more proactive and cognitive customer care experience, and examines the tools that are becoming available to solve this complex issue.

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