Latest from the knowledge centre More articles

  • Social media is entering the mainstream of CSP customer care operations

    Social media has become a major force in consumers' lives and represent a preferred channel to communications service providers (CSPs) for an increasing number of customers. CSPs are using Facebook and Twitter in multi-channel customer care architecture and the channel represents a valuable way for CSPs to communicate with tech-savvy customers.

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  • Analysys Mason's telecoms industry predictions for 2015

    Analysys Mason's predictions reveal which technology, media and telecoms (TMT) trends will be making an impact in the next 12 months.

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  • The Connected Consumer Survey 2015

    Analysys Mason's Connected Consumer Survey 2015 provides insights into consumer behaviour for mobile and fixed telecoms operators, OTT communications service providers and pay-TV and OTT video service providers, as well as network equipment and consumer electronics vendors, Internet players and businesses engaging directly or indirectly with consumers in the digital economy.

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Next webinar

Digital economy services: anticipating the impact on CSPs’ multi-play strategies
11 February 2015 Webinar

This exclusive webinar from Analysys Mason and Amdocs looks at how communications service providers are supporting digital economy services, their approach to digital economy multi-play services and how we expect back-end platforms to converge to support services in the future.

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Latest video

Connected cars: Chris Nicoll interview

Chris Nicoll provides an overview of the connected car market in this interview at Mobile World Live.

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