The latest news and media announcements from Analysys Mason.
As the services offered by operators become increasingly complex, so do the interactions required between the customers and the operators. The resulting need to enhance customer care systems will drive a compound annual growth rate of 9.3% in the market for such software, according to Analysys Mason's latest report.
The global service delivery platform market generated USD3.4 billion (EUR2.7 billion) in revenue in 2009 and is forecast to generate USD6.8 billion (EUR5.4 billion) in 2014, growing at a CAGR of 14.8%, according to an Analysys Mason report.
Broadband prices remained somewhat stable during the recession, but have fallen in the past six months. The average price paid for a fixed broadband service bundle has declined by about EUR5, according to an Analysys Mason report.
The market for telecoms billing software achieved a higher revenue growth rate than expected in 2009, at 3.6% year-on-year, despite communications service providers’ (CSPs’) tight controls on spending, states Analysys Mason report.
"Wireless network traffic is rising, but not at the phenomenal rates that some forecasters have claimed. Our prediction of ten- to twenty-fold growth in traffic volumes over the next five years is far more likely than claims of one-hundred-fold increases or more," states Analysys Mason report.
Service providers must embrace cloud services and bundle them into their solutions for small or medium-sized enterprises (SMEs) as well as large enterprises, states Analysys Mason report.
The global service assurance market generated USD2.3 billion in revenue in 2009 and is forecast to generate USD3.4 billion in 2014, a CAGR of 8.3%, according to Analysys Mason's latest report.
Rising disposable incomes and sustained investment in mobile networks are driving significant growth in telecoms markets in Central and Latin America (CALA), according to a report by Analysys Mason.
According to Analysys Mason’s Service fulfilment market share report 2009, the market shares of the top three providers of software to fulfil telecoms customer service orders were, for the first time, within a single point of each other in 2009.
The service assurance market generated USD2.287 (EUR1.631) billion in revenue in 2009, up 1% from USD2.275 (EUR1.546) billion in 2008. The top-six suppliers accounted for 47% of the market, according to a new Analysys Mason report.
