Emma is the lead analyst for Analysys Mason's Country Reports research programme, which provides market insight and key historical and forecast data for 30 European countries as well as the USA. She also manages the Telecoms Market Matrix and Core Forecasts programmes, and is a regular contributor to the Voice programme. Before Emma joined our research division in 2006, she worked as a consultant in Analysys Mason, focusing on regulation, pricing and costing issues in the telecoms industry. She has also worked for the French mobile operator SFR and a London-based fixed voice reseller. Emma has a degree in Engineering from Ecole Centrale de Lyon in France and a post-graduate degree in International Business from Université Paris Dauphine.
Mobile VoIP has been a persistent issue for the industry throughout 2009. The rise of smartphones with downloadable, easy-to-use VoIP applications has prompted a range of responses from industry players. This paper takes a look at the issue from the perspective of MNOs.
This article discusses some of the implications of our recent report, Fixed and mobile voice services in Western Europe: forecasts and analysis, 2009–2014, for mobile operators.
Mobile retail voice revenue in Western European countries will contract by 7% in 2009. This article discusses the reasons for this.
Bill shock has not been eradicated, but EU customers using their mobile phones abroad are now less likely to get a nasty surprise when the bill arrives.
