Mark Mortensen is Senior Analyst at Analysys Mason with a research focus on service fulfillment and customer care. Mark has over 30 years experience in communications software products and carrier operations. Mark spent the first 20 years of his career at Bell Laboratories where he specialized in starting new software products for new markets and network technologies and in the interaction of software with the underlying network hardware. Having served as Chief Scientist of Management Systems at Bell Labs, Mark also has been president of his own OSS strategy consulting company, CMO at inventory specialist Granite Systems, VP of Product Strategy at Telcordia Technologies, and SVP of Marketing at network planning software vendor VPIsystems. Mark holds an M.Phil. and Ph.D. in physics from Yale University and has received two AT&T Architecture awards for innovative software solutions. Mark is also an adjunct faculty member of UMass Lowell in the College of Management.
A new breed of major BSS/OSS providers has emerged during the past five years as growth has declined in mature telecoms markets and increased in emerging markets. These players are located in the same countries as their customers and provide a wide range of software services.
A new breed of major BSS/OSS providers has emerged during the past five years as growth has declined in mature telecoms markets and increased in emerging markets. These players are co-located with their customers and provide a wide range of software services. This comment details the rise of these players, their offerings, and their probable paths as they attempt to grow beyond their initial regional boundaries.
Amdocs announced a new release of its Customer Experience System on 19 January 2010. It represents a further evolution of the product line as part of Amdocs’ attempt to provide an overall suite of highly advanced, exceptionally scalable OSS, BSS and SDP products.
Analysys Mason is happy to welcome Glen Ragoonanan to the global Telecoms Software research team. He will be taking over the Infrastructure Solutions (formerly NEMs) programme. Roz Roseboro is now heading the Global Growth Markets programme. This programme has been combined with the CSP Strategies programme and in 2010 will provide insight into the unique opportunities in Central and Latin America and the Emerging Asia–Pacific region.
Two new functions have arisen that straddle the old lines between BSS and OSS: an enterprise-level product and service ‘master catalogue’, and a centralised order orchestration system. These should help CSPs to reduce the time required to implement so-called 'simple services', which can take between 6 and 12 months.
