Analysys Mason works with clients across the financial sector to address major ICT issues facing the industry. We have identified, and addressed with appropriate service offerings, the following trends:
- even greater cost management focus – as the credit crunch takes a firm hold on all organisations and finance in particular, any IT spend needs to provide justifiable business value and visible cost benefits through efficiencies and lower operational expenditure or a reduction in capital costs
- greater mobilisation of the workforce through the use of unified messaging and IP telephony
- the need for flexibility and scalability of infrastructure as organisations seek to become global players, or maximise their current infrastructure as they diversify
- tighter security policies as governance around, for example, Sarbanes Oxley, Basle II and MiFID, takes effect
- organisations seeking to improve their customer retention by offering services such as Internet banking, mobile banking, improved call-centre response and improvements in the customer experience in the branch.
Relevant experience
Analysys Mason has advised clients such as Aegon, APACS, Bank of Ireland, Barclays Bank, HBOS plc, National Australia Group UK, Royal & Sun Alliance, Standard Life and The Royal Bank of Scotland on a range of in-house implementation issues including:
- cost and performance benchmarking of the ICT services provided to a major high-street bank, leading to multi-million pound savings and an optimised service environment
- network and application performance analysis for a large global insurance company to enhance its operational efficiency and customer satisfaction
- advice and assistance for a major UK assurance company in the outsourcing of ICT operations at its branches, including benchmarking the delivery of all voice- and data-managed services by the incumbent operators (identifying potential savings of more than GBP2 million per annum)
- design and sourcing of a re-engineered IP infrastructure for one of the UK’s high-street banks. Using Analysys Mason’s input, the bank was able to successfully migrate a very large network, consisting of over 50 major sites and data centres, 2500 branches and 2000 ATM machines to an outsource service provider (one of the largest network transition projects of its kind in Europe)
- independent review of telecoms costs and the associated operating model for a major UK retail banking organisation. Potential savings of some GBP10 million per annum were identified, and the organisation was able to re-negotiate its existing outsourcing contract to meet improved service level agreements (SLAs)
- reviewed a leading insurance group’s internal processes using LEAN methodology to identify multi-million pounds of savings in inefficiencies.
