Knowledge Centre

Astellia started as a niche player focusing on monitoring solutions for mobile network optimisation. It has recently diversified into customer experience management (CEM) and service provider analytics with its 360° customer experience management analytics dashboards.

In the consumer market, communications service providers (CSPs) are moving from mobile voice and messaging services to more-advanced multimedia services that provide Internet browsing, music downloads and video services. The operators that deliver a unique, superior telecoms service can expect loyal customers to be willing to pay more for the service.

At this year's Connected TV Summit, many pay-TV operators were eagerly embracing over-the-top (OTT) services as an extension of their multi-screen services, rather than fearing them as a competitive threat. In this article, we examine this shift and the importance of compelling content when targeting new consumer segments.

This report identifies the leaders in the service assurance market, and provides service assurance vendors’ worldwide market shares by sub-segments (probe, fault and event management, performance management, service management and workforce management) for 2011.

In this edition of Analysys Mason's MEA Insight, we look at opportunities for operators to make innovative use of their available internal resources (such as spectrum and customer data) and the work that policy makers can do to support innovation – particularly of emergent cloud services.