Anil is the lead analyst for the Service Assurance research programme. He produces market share, forecast and research collateral for the programme and focuses on industry topics including NFV/SDN and their impact on service assurance, and the importance of service assurance in reducing churn and improving customer experience. He has also published research on IP probes, real-time network analytics and unified service assurance. He holds a BEng in Computer Science from the University of Mysore and an MBA from Lancaster University Management School, UK. Content by this author Choosing a VNF lifecycle management solution: key challenges and crucial considerations for CSPs 13 September 2017 Report Subscription required Telecoms software: worldwide market shares 2016 3 August 2017 Market share report Subscription required Service assurance systems: worldwide forecast 2017–2020 2 August 2017 Forecast report USD 7999.00 Wimbledon uses IBM cloud, analytics and AI to deliver a superior viewer experience 31 July 2017 Article Read more Service assurance systems: worldwide market shares 2016 29 June 2017 Market share report USD 7999.00 Windstream achieves an 84% reduction in MTTR through service assurance rationalisation 16 May 2017 Case study USD 999.00 Nokia: NetGuard Security portfolio 21 April 2017 Company profile USD 999.00 IBM InterConnect 2017: IBM announces a comprehensive vision for NFV operations 19 April 2017 Article USD 499.00 CSPs embarking on an OTT video strategy may need to evolve their QoE assurance approach 18 April 2017 Strategy report USD 1499.00 Service assurance for NFV/SDN: worldwide forecast 2016–2020 21 March 2017 Strategy report USD 1499.00 MWC 2017: service assurance key takeaways and observations 16 March 2017 Article Read more Automating multi-vendor service lifecycle management in an NFV-based network 7 March 2017 Report Subscription required A multi-dimensional QoE assurance approach to competitive differentiation and customer retention 21 February 2017 Strategy report USD 1499.00 Carrier Wi-Fi: key service assurance considerations 21 February 2017 Strategy report USD 1499.00 Communications service providers should not wait for NFV/SDN to embrace virtualised service assurance 10 February 2017 Article USD 499.00 Netrounds: service assurance 19 January 2017 Company profile USD 999.00 Service assurance for NFV/SDN: new requirements will lead to vendor opportunity and disruption 16 January 2017 Strategy report USD 4999.00 Telecoms software: consolidated worldwide forecast 2016–2020 20 December 2016 Forecast report Subscription required Telecoms software: worldwide market shares 2015 14 December 2016 Forecast report Subscription required Tech Mahindra’s new strategy is aimed at enabling operators’ NFV/SDN and digital transformations 1 December 2016 Article Read more Automated service assurance is critical for operationalising NFV/SDN: active testing automation presents an early opportunity 10 November 2016 Report Subscription required Accedian: service assurance 4 November 2016 Company profile USD 999.00 Service assurance systems: worldwide forecast 2016–2020 19 September 2016 Forecast report USD 7999.00 Service assurance systems: worldwide market shares 2015 23 August 2016 Market share report USD 7999.00 EXFO: service assurance 23 August 2016 Company profile USD 999.00 Service assurance is a critical part of operationalising NFV/SDN-based networks 2 August 2016 Report Subscription required Implementing a service operations centre: benefits of vendor-engagement and deployment models 1 August 2016 Strategy report USD 1499.00 Service operations centre (SOC) evolves from a cost centre to a revenue centre for some communication service providers (CSPs) 7 April 2016 Report Read more Service assurance in NFV environments: adapting to the evolving hybrid telecoms network 30 March 2016 Strategy report USD 4999.00 Commercial network function virtualisation (NFV) contracts in service assurance are starting to emerge 18 February 2016 Article Read more Customer experience index: creating customer-centric CSPs 22 January 2016 Strategy report USD 4999.00 Virtual probes will emerge as a vital service assurance component for SDN and NFV networks 18 January 2016 Strategy report USD 1499.00 Centina Systems: service assurance 14 January 2016 Company profile USD 999.00 Improving mobile customer retention through multi-dimensional analysis of QoE 14 January 2016 Report Subscription required Telecoms software: worldwide forecast 2015–2019 12 January 2016 Forecast report Subscription required Are your mobile customers receiving the experience they demand? 10 February 2016 SaaS-based service assurance is entering the mainstream: Tier 2 and Tier 3 CSPs lead adoption 5 January 2016 Strategy report USD 1499.00 Astellia: service assurance 3 December 2015 Company profile USD 999.00 The evolution to real-time network analytics: risks and opportunities for service assurance vendors 3 November 2015 Strategy report USD 4999.00 Telecoms software: worldwide market shares 2014 26 October 2015 Market share report Subscription required Service assurance systems: worldwide forecast 2015–2019 16 October 2015 Forecast report USD 7999.00 vNGN-OSS: assessing the impact on service assurance systems 30 September 2015 Strategy report USD 1499.00 Empirix: service assurance 3 September 2015 Company profile USD 999.00 Service assurance mergers and acquisitions: vendors diversify to address CSPs' changing needs 14 August 2015 Strategy report USD 1499.00 The pivotal role of service assurance systems in NFV/SDN environments 5 August 2015 Report Read more InfoVista: service assurance 20 July 2015 Company profile USD 999.00 Service assurance systems: worldwide market shares 2014 6 July 2015 Market share report USD 7999.00 How a service operations centre can enable the transition to a customer-centric organisation 11 June 2015 Report Read more Unified service assurance: understanding the business drivers, key initiatives and benefits 13 April 2015 Strategy report USD 4999.00 VoLTE and VoWi-Fi: crucial deployment and assurance considerations for operators 27 February 2015 Report Read more Systems Mechanics: service assurance 9 February 2015 Company profile USD 999.00 Service operations centre: enabling differentiation based on superior customer experience 19 December 2014 Strategy report USD 4999.00 XL Axiata's NOC OSS transformation improves its market share and the customer experience 12 December 2014 Case study USD 999.00 PCCW-HKT improves first-call resolution metrics and customer experience in mature market 23 October 2014 Case study Subscription required NetScout Systems acquires Tektronix Communications and gains leadership of the service assurance market 15 October 2014 Article USD 499.00 Telecoms software: worldwide forecast 2014–2018 8 October 2014 Forecast report Subscription required VoLTE service assurance: opportunities and challenges for vendors and operators 2 October 2014 Strategy report USD 4999.00 Accanto Systems: customer experience management 4 September 2014 Company profile USD 999.00 Telecoms software: worldwide market shares 2013 28 August 2014 Market share report Subscription required Service assurance systems: worldwide forecast 2014–2018 10 July 2014 Forecast report USD 7999.00 eircom achieves 20% opex savings through service assurance transformation 18 June 2014 Case study USD 999.00 MYCOM acquires OSI with the aim of building a unified service assurance solution 13 June 2014 Article USD 499.00 Tektronix Communications: service assurance 5 June 2014 Company profile USD 999.00 Huawei Global Analyst Summit 2014: Huawei launches COTS OSS and increases CEM investment 19 May 2014 Article USD 499.00 Assuring VoLTE is a challenge because of technology complexity and established QoS expectations 8 May 2014 Article USD 499.00 Service assurance systems: worldwide market shares 2013 7 May 2014 Market share report USD 7999.00 IBM: service assurance 16 April 2014 Company profile USD 999.00 JDS Uniphase: service assurance 11 April 2014 Company profile USD 999.00 TEOCO: service assurance 21 March 2014 Company profile USD 999.00 Huawei Technologies: iManager M2000 network management system 17 February 2014 Company profile USD 999.00 Bouygues Telecom reduces cost and improves service agility with OpenCloud's Rhino TAS 27 January 2014 Case study Read more Hewlett-Packard: service assurance 14 January 2014 Company profile USD 999.00 Guavus: service assurance 6 January 2014 Company profile USD 999.00 Monolith Software: unified service assurance 15 December 2013 Company profile Subscription required Anritsu: service assurance 10 December 2013 Company profile USD 999.00 Application-based pricing: opportunities, business models and case studies 5 December 2013 Strategy report USD 4999.00 Orga Systems’ Next Generation Control Point (NGCP): policy management 22 November 2013 Company profile USD 999.00 Amdocs: policy management 21 November 2013 Company profile USD 999.00 Telecoms software: worldwide forecast 2013–2017 21 November 2013 Forecast report Subscription required OpenCloud: telecoms application servers 19 November 2013 Company profile USD 999.00 Comverse: policy management 19 November 2013 Company profile USD 999.00 Ericsson’s IP Broadband Network Management portfolio: network management systems 13 November 2013 Company profile USD 999.00 Alcatel-Lucent: managed services 29 October 2013 Company profile USD 999.00 Telecoms software professional services: worldwide market shares 2012 23 October 2013 Market share report USD 7999.00 IP network probe systems' increasing role in managing the customer experience 3 October 2013 Report USD 4999.00 SDN and NFV at a crossroads: vendors innovating and positioning for the future of CSPs’ network virtualisation 19 September 2013 Report USD 4999.00 Telecoms software: worldwide market shares 2012 16 September 2013 Market share report Subscription required Service delivery platforms: worldwide forecast 2013–2017 15 July 2013 Forecast report USD 7999.00 NEMs' network management systems: worldwide forecast 2013–2017 28 June 2013 Forecast report USD 7999.00 AIRCOM International: service assurance 26 June 2013 Company profile USD 999.00 Service assurance systems: worldwide forecast 2013–2017 18 June 2013 Forecast report USD 7999.00 Service delivery platforms: worldwide market shares 2012 6 June 2013 Market share report USD 7999.00 Service assurance systems: worldwide market shares 2012 13 May 2013 Market share report USD 7999.00 NEMs’ network management systems: worldwide market shares 2012 29 April 2013 Market share report USD 7999.00 Customer experience management framework: how to retain subscribers and improve customer loyalty 25 April 2013 Strategy report USD 4999.00 Telecoms software professional services: new services and virtualisation will drive CSP–supplier partnerships 2 April 2013 Strategy report USD 4999.00 Ciena: network management systems 14 February 2013 Company profile USD 999.00 CEM in Telecoms Global Summit: CSPs need to have a long-term, organisation-wide strategy 7 February 2013 Article USD 499.00 Big data analytics: how to generate revenue and customer loyalty using real-time network data 15 January 2013 Strategy report USD 4999.00 Cisco Prime for Service Providers: network management systems 9 January 2013 Company profile USD 999.00 Policy management and charging: cost savings today and new data services revenue tomorrow 9 January 2013 Strategy report USD 4999.00 The Now Factory: service assurance 22 November 2012 Company profile USD 999.00 Alcatel-Lucent 5780 Dynamic Services Controller: agile, convergent and interoperable policy management 22 October 2012 Company profile Subscription required Polystar: service assurance 15 October 2012 Company profile USD 999.00 Telecoms software: worldwide forecast 2012–2016 11 October 2012 Forecast report Subscription required Service assurance systems: worldwide forecast 2012–2016 26 September 2012 Forecast report USD 7999.00 Aito Technologies: service assurance 21 September 2012 Company profile USD 999.00 MYCOM: service assurance 5 September 2012 Company profile, PPT (11 slides) USD 999.00 Telecoms software: worldwide market shares 2011 2 September 2012 Market share report Subscription required Assuring mobile backhaul networks 1 August 2012 Strategy report USD 4999.00 Aepona: telecoms application servers 21 June 2012 Company profile USD 999.00 Service assurance systems: worldwide market shares 2011 17 May 2012 Market share report USD 7999.00