Dean is a member of Analysys Mason's Telecoms Software research team. He leads the Service Fulfilment research programme and contributes content to the CSP IT Strategies programme. He has 16 years' experience in the telecoms industry, working initially in network inventory management at MCI Worldcom and Verizon Business and, subsequently, as a service delivery manager with several Tier 2 carriers and interconnect providers. Dean joined Analysys Mason in 2011 following 2 years working as an analyst in the mobile sector. He holds a BA in English from Anglia Ruskin University.