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Flow ID service plays a pivotal role in Cable & Wireless's digital transformation

Gorkem Yigit Senior Analyst, Research

"Cable & Wireless's Flow ID service is a fundamental step towards becoming a digital service provider (DSP); providing a personalised customer experience, underpinned by a single, unified user identity across all digital services."

Cable & Wireless Communications (CWC) is part of Liberty Global's Latin American and Caribbean (LiLAC) group and one of the largest communications and entertainment service providers in the Caribbean region. To accelerate its digital transformation, CWC created its Flow ID service by using UXP Systems' ULM solution, which helped the communications service provider (CSP) to decouple digital identities from legacy BSS siloes. Flow ID allows CWC to introduce new personalised digital services quickly and create new revenue and upsell opportunities.

This report provides:

  • an overview of key drivers in the Caribbean telecoms market
  • an overview of the complexity of CWC's legacy BSS
  • a summary of CWC's Flow brand
  • further reading.