knowledge centre

Windstream achieves an 84% reduction in MTTR through service assurance rationalisation

Anil Rao Principal Analyst, Research

"Windstream significantly improved operations by rationalising its service assurance tools estate and moving to a unified IBM Netcool Operations Insight solution, which encompasses five separate network domains."

As part of Windstream's vision to provide a best-in-class customer experience through its network, the communications service provider (CSP) embarked on a programme to increase efficiencies in the network operations centre (NOC) and rationalise service assurance tools. In doing so, Windstream achieved an 84% reduction in mean time to repair (MTTR). This case study discusses Windstream's vision, the nature and scale of the challenges, the rationalisation approach, benefits achieved and next steps.

THIS CASE STUDY PROVIDES:

  • an overview of the CSP's business environment
  • an analysis of the business challenges
  • implementation value
  • an analysis of achieved business benefits.