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YTL Communications transforms support systems to improve customer experience and cut costs

John Abraham Principal Analyst, Research

"In order to compete in the competitive market of Malaysia, YTL Communications underwent a transformation programme that deployed an all-new BSS and OSS support system from Elitecore."

YTL Communications is a leading provider of broadband services in Malaysia over its WiMAX network. In June 2016, YTL launched 4G LTE network signalling its intent to expand its play in the communications market. It is the all only all-IP network in Malaysia and was the first to launch VoLTE services.

Malaysia is a highly competitive, price-sensitive and predominantly prepaid market. In order to compete effectively in this market, YTL Communications needed to offer high-quality data services to its customers while reducing its operating costs. It also needed to launch new offerings to the market quickly while also improving customer experience on its network. In order to meet these requirements, YTL Communications underwent a transformation programme that deployed an all new BSS and OSS support system from Elitecore, replacing solutions multiple existing vendors.

THIS CASE STUDY PROVIDES:

  • an overview of the business environment
  • an analysis of the business challenges
  • an overview of the vendor selection and implementation
  • an analysis of achieved business benefits.