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eir: service assurance transformation yields opex and service agility benefits with lean operations

Anil Rao Principal Analyst, Research

"Federos' Assure1 unified service assurance solution is now embedded into eir's operations as the single incident and event collection tool; it forms the basis of – and is a key assurance data source for – operations automation."

The deployment of Federos' Assure1 unified service assurance solution has enabled eir to rationalise legacy tools and reduce the number of support sites from five to one. eir was also able to retire three main assurance vendors. The single support site now houses all operations staff and supports customers all year round. Together these initiatives helped eir to reduce opex by 40% and employee headcount by 50%.

This case study provides:

  • an overview of eir's challenges and business drivers
  • an assessment of eir's strategy and partnerships
  • an analysis of the key benefits that its partnership with Federos (formerly Monolith Software) will deliver.