knowledge centre

Nokia: customer engagement

Atul Arora Senior Analyst, Research

"Nokia will continue to strenghten its customer service capabilites using artificial intelligence, enabling autonomous care for operators that want to leverage insights from devices and the network."

Nokia is a global provider of mobile telecoms equipment, software and related services. This profile focuses on its customer engagement offerings and assesses its engagement platform, marketing, sales and customer service solutions.

This company profile provides:

  • a company summary
  • a financial analysis
  • analysis of the company's strategic direction
  • product summary
  • an overview of significant customers
  • analysis of strengths, weaknesses, opportunities and threats.