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Digital service opportunities for operators: worldwide trends and forecasts 2018–2023

Julia Martusewicz-Kulinska Senior Analyst, Research
Jakub Konieczny Research Analyst

"Operators' revenue from digital services is expected to increase at a CAGR of 20% between 2017 and 2023, but to achieve this, operators must compete with well-established digital service providers."

Worldwide, operators’ digital service revenue could increase to 3.8% of the total mobile service revenue if operators continue to invest in the digital segment. The highest share of this revenue will be generated by operators in North America and emerging Asia–Pacific.

This report provides:

  • worldwide and regional revenue forecasts for the following vertical markets:
    • mobile money and payments
    • mobile commerce
    • digital advertising
    • mobile identity management
  • an estimate of the revenue that operators could accrue from each of these verticals in each region
  • analysis of key trends in each vertical market and region
  • discussion of strategic measures that operators could implement to capture a greater share of the revenue from digital services in each region.