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AI-driven zero-touch automation: market analysis of related technology and use cases for the telecoms industry

Justin van der Lande Principal Analyst, Research

"CSPs need to automate their processes quickly and more completely to achieve further efficiencies and to address relatively rapid changes in technology, services and customer demands, as well as declining service revenue."

Communications service providers (CSPs) want to improve their processes to reduce costs and improve customer experience, but many processes are complex to model and change with a frequency that makes end-to-end automation difficult to achieve and uneconomical to implement. CSPs can simplify these processes by removing manual steps, which requires the use of different technologies including AI. AI-driven zero-touch automation (AI ZTA) is well-suited to tackling complex, dynamic and data-intensive processes.

In this report, we answer the following questions.

  • What is AI-driven zero-touch automation?
  • Why is it needed by CSPs?
  • What is needed for its implementation?
  • Where should it be applied first?
  • What examples are there of AI-driven zero-touch processes?
  • Which vendors are active in the market?
  • What solutions are vendors currently offering?
  • Which use cases are being supported?

AI-based approaches to zero-touch automation build on other approaches and address more-complex and dynamic issues

AI-based approaches to zero-touch automation build on other approaches and address more-complex and dynamic issues


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