Efficient service delivery is becoming more critical to success among communications service providers of all types. The need to improve efficiency is stimulating increased investment and consolidation as service providers work to transform and fully automate the service delivery process. However, service providers have a range of service delivery approaches to choose from because equipment vendors, independent software vendors and industry fora have announced disparate products, platforms and initiatives. As a result, service providers are not sure which processes and systems are going to prove the most effective in creating and delivering next-generation services, thereby delivering the key competitive advantage that they seek. They also have to contend with considerable challenges while making the transition from their legacy approach to an effective next-generation approach.
Best practice in telecoms service delivery answers your key questions:
- Which approach to service delivery is most suitable for my company?
- What critical factors do I need to take into account to create a successful service delivery transformation project?
- How do SDPs and BSS/OSS work together to deliver an efficient service delivery infrastructure?
- What opportunities do long-tail services provide and how does my company's infrastructure need to change to exploit these opportunities?
Companies discussed in this report: 37signals, Accenture, Aepona, Alcatel-Lucent, Amazon, Amdocs, Apertio, Ascom, AT&T, Axiom Systems, Azure, BEA Systems, Bharti Airtel, BroadVision, BT, Celcom (Malaysia) Bhd, Celona Technologies, Clarity, Comverse, Ericsson, Evolving Systems, First Hop, France Telecom, Hewlett-Packard, Hutchison 3G, IBM, InfoVista, jNetX, Lavastorm, LogicaCMG, MetaSolv, MetraTech, Microsoft, Motive, Motorola, NetCracker Technology, Nokia Siemens Networks, NTT DoCoMo, O2, Oracle, Pontis, Real Time Content, Siebel Systems, Sonic Systems, Sprint Nextel, Sun Microsystems, SupportSoft, Swisscom, Syndesis, Tecnomen, Telcordia Technologies, Telecom Italia, Telefónica, TeliaSonera, Telkom SA, Telstra, TELUS, Terralien, Tier-3, UPC, Virgin Mobile USA, Vivo, Vodafone and Wind.