Transformation and consolidation are the key characteristics of the current telecoms IT market. Many service providers are now less concerned about the functionality on offer than they are about how to pick apart a complex infrastructure in order to renew and realign it, while still performing ‘business as usual’. The evidence from contract announcements suggests that there is a growing emphasis on strategic purchasing and on implementation of solutions.
Billing and OSS trends: the transition to telecoms IT analyses real-life purchasing decisions and considers the opinions of a range of industry players in order to answer your key questions:
- What are the main drivers of the telecoms IT market? What were the key trends in telecoms IT purchasing in 2006? What is the outlook for 2007–8?
- What were the supply-side market dynamics in 2006? Which regions and sectors have been most active, and which vendors have been particularly successful in each sector?
- Who are the top vendors overall? Which vendors are the ones to watch in the next two years and who are the new up-and-coming players?
- On the demand side, what are the key difficulties faced by service providers worldwide and how are they solving them?
- What new types of functionality and systems are on offer? Who is buying what type of system and why?
- What new factors are affecting the market and which service providers are increasingly taking these factors into account in their purchasing decisions?
In order to examine the telecoms IT market from a process-driven – rather than technology-driven – viewpoint, data is analysed according to four application domains:
- Customers – systems and processes that support the customer relationship, including customer relationship management, order management and service activation solutions, and ‘self-management’ applications such as self-care and self-provisioning.
- Cash – systems and processes that support revenue management, including billing, rating, mediation, revenue assurance and fraud management.
- Services – systems and processes that support service delivery, including service delivery platforms, service assurance applications, product catalogues and other service-assembly functionality.
- Resources – systems and processes that connect the network to the business, including inventory management and service provisioning systems.
The report provides key statistics on the telecoms IT market and includes in-depth analysis and insight from leading industry figures. A supplementary PowerPoint presentation summarises the key findings of the report.
Companies discussed in this report: Accenture, Aepona, Alcatel-Lucent, Allot, Amdocs, APBW, Appium, AT&T, Atos Origin, Atreus, Axiom, Basset, Bell Canada, BellSouth, Bharti Airtel, BroadJump, BT, Bulldog, Cable & Wireless, CapGemini, Carriers Interconnect, CBOSS, Celcom Malaysia, Celona, Cerillion, China Mobile Communications, Chunghwa Telecommunications, Comarch, Comptel, Comverse, Contec Innovations, Convergys, CustomCall Data Systems, cVidya, Deutsche Telekom, EMC Smarts, Equinox, Ericsson, EuroMACC, France Telecom, Fujitsu, H3G, Highdeal, HP, Huawei, IBM, Intec, Kabira, Kognitio, LHS, MetraTech, Micromuse, Microsoft, Mind CTI, Motive, NetCracker, Oracle, Orange, Outsmart, Pipex, QinetiQ, SFR, SigValue, SK Telecom, Slovak Telekom, Sprint Nextel, Subex Azure, Sudatel, Sun, SupportSoft, Swisscom, Syndesis, TDC, Telcel, Telecom Italia, Telefónica, TeliaSonera, Telstra, TIBCO, Tier-3, TNZ (Telecom New Zealand), Verizon, Vodafone, Wind, Xchange Telecom