Given the acceleration of mobile substitution in business voice, and the accompanying decline in fixed voice revenue, fixed–mobile convergence is increasingly important in the enterprise voice market. A number of competing technologies, including IN, VoIP, UMA and dual-mode phones, are offering integrated voice services and one-number working. This report looks at the drivers of, and obstacles to, growth in the fixed–mobile convergence market, and analyses the differences between countries in Western Europe. It provides forecasts for spend on business voice, including converged voice solutions, for organisations of 20–500 and 500+ employees in France, Germany, Italy, Spain, Sweden, the UK and Western Europe.
Fixed–mobile convergence in enterprise voice in Europe: forecasts 2008 to 2013 answers your key questions:
- How fast is enterprise fixed voice revenue going to decline, and is enterprise mobile voice revenue going to make up for it?
- What type of FMC is going to predominate in enterprises – software based, PBX based, or network based?
- How important are dual-mode phones going to be in business FMC?
- Is it important to offer a path to unified communications?