The global service assurance market is forecast to grow from USD2.3 billion in 2009 to USD3.4 billion in 2014, a CAGR of 8.3%. The economy will gradually improve in Europe and North America, but the risk of a recession during the forecast period remains. PSTN and legacy services are declining more rapidly than last year, which will have a negative impact on maintenance revenue. Labour cuts and other opex savings are leading to greater free cash flow. This may lead organisations to fund more projects that support operational efficiency and lower operating cost.
LTE network deployments, IP MPLS services and video broadband services will have a positive impact on all segments in the service assurance market.
The focus on service quality management will increase service management revenue at a CAGR of 17%, making service management the fastest growing service assurance sub-segment. Probe systems is the largest sub-segment and will increase from USD843 million in 2009 to USD1.18 billion in 2014, a CAGR of 7%. The fault and event management sub-segment is mature and we forecast growth at a CAGR of 6% to support demands for multi-domain cross correlation and problem isolation. Ethernet backhaul monitoring and MPLS service management will drive the performance monitoring sub-segment at a CAGR of 8%. Workforce automation revenue will grow at a CAGR of 7%, led by residential broadband video deployments.
Service assurance systems: worldwide forecast 2010–2014 answers your key questions:
- How fast is the market growing to assure mobile data services?
- Which telecoms service segments will outperform other segments during the forecast period and why?
- What impact will technology investments have on assuring network and service availability?
- What are the short- and long-term outlooks for each of the five sub-segments within the service assurance market?
- How much of an impact will growth markets in APAC and CALA have on service assurance investments?