The worldwide service assurance market is forecast to grow from USD2.4 billion in 2010 to USD3.5 billion in 2015, at a CAGR of 8%. Mobile broadband data services continue to be the engine of growth, and technology upgrades in the access and backhaul networks will accelerate into 2012.
Business models are changing as Internet and media companies influence the way in which content is distributed and advertising moves more towards social networks. Demand is increasing for software that can measure and precisely identify the customer experience, and determine how each service is performing from the access terminal to the content application server and at all connection points in between.
This Report provides:
- a detailed worldwide forecast for spending on service assurance systems, split into:
- five application segments – probe systems, fault and event management, performance monitoring, service management and workforce automation
- four telecoms services (mobile, PSTN, business and residential broadband)
- four geographical regions (Asia–Pacific, Central and Latin America, North America and Western Europe).
- a summary of the key trends and factors impacting the service assurance systems market from 2011 to 2015
- recommendations for suppliers and communications service providers.