The global service fulfilment market will grow from USD2.2 billion in 2009 to USD3.2 billion in 2014, at a 7.4% CAGR, returning after 2012 to somewhat under its pre-2008 growth rates.
Although worldwide economic conditions were poor, service fulfilment system revenue grew by nearly 3% from 2008 to 2009. As the global economy recovers, CSP spending on service fulfilment will accelerate, although cost containment controls will remain in place for 2010 and 2011.
In the short term, service fulfilment growth will be driven by network evolution towards optical/packet technology, the push towards instant availability of complex service bundles, the need to operate in uncertain and changing business environments, deregulation of broadband and mobile in growth markets, and the increasing desire to meet the needs of SMEs. In the long term, new technologies, major new service offerings, and new CSP business models will affect the service fulfilment market.
This report provides a quantitative forecast for the service fulfilment software market and its sub-segments by year, service and geography. More importantly, it describes the market and technological forces that will drive these numbers, and provides practical advice to software vendors on how they can ride these new waves of opportunity and to operators on how they should best focus their spending.
The report is a companion to the previously published Service fulfilment market share report 2009, which detailed the current business conditions and market shares, offerings and strategies of the major software providers.
Service fulfilment systems: worldwide forecast 2010–2014 answers your key questions:
- What are the growth rates for the order management, inventory, activation and engineering tools sub-segments of the service fulfilment market, by geography and telecoms service?
- What are the key market drivers and inhibitors, and how will they change with time?
- What regional dynamics may influence the market?
- What technologies and services are influencing this market?
- What can ISVs and CSPs do to benefit from these changes?