The worldwide customer care system market is forecast to grow from USD2.3 billion in 2010 to USD3.5 billion in 2015, at a 8.4% CAGR. The market’s revenue growth rate has almost returned to its pre-2008 rate, as communication service providers (CSPs) invest in software that is proved to increase revenue. Operators will continue to invest in customer care systems as they compete for customers and ARPU among themselves and with over-the-top providers, while expanding their business to include new services and service bundles.
This Report provides:
- a five-year forecast of revenue in the CRM, subscriber management and customer interaction sub-segments of the customer care systems market, split by geographical region and telecoms service
- an analysis of the key market drivers and inhibitors, and how they will change with time
- an overview of the regional dynamics that may influence the market
- discussion of the technologies and services that will influence this market
- recommendations for ISVs and CSPs.