knowledge centre

Service assurance systems: worldwide forecast 2016–2020

Anil Rao Principal Analyst, Research

"Communications service providers are likely to accelerate their shift to software-as-a-service (SaaS)-based deployments to reduce the total cost of ownership and simplify operations."

landing page bannerThe service assurance (SA) market will grow at a CAGR of 3.5%, to reach USD7.99 billion in 2020. Growth will be driven by the continued focus on providing customer experience assurance, reducing operational complexity and costs, and the emerging need to operationalise network function virtualisation (NFV) and software-defined networking (SDN).

THIS FORECAST REPORT PROVIDES:

  • a detailed, worldwide forecast for spending on service assurance systems, split into:
    • five application segments: probe systems, fault and event management (FM), service management (SM), performance monitoring (PM) and workforce automation
    • two delivery types: product-related and professional services
    • four telecoms services: consumer mobile, consumer fixed, business mobile, and business fixed
    • eight geographical regions: Central and Eastern Europe (CEE); developed Asia–Pacific (DVAP), emerging Asia–Pacific (EMAP); Latin America (LATAM); the Middle East and North Africa (MENA); North America (NA); Sub-Saharan Africa (SSA) and Western Europe (WE).
  • an examination of key market drivers and inhibitors, and how they will change during the forecast period
  • analysis of the business environment and regional dynamics that will influence the service assurance systems market
  • a detailed market definition
  • recommendations for vendors and communications service providers (CSPs).