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Digitalization reshaping operations: a new digital operational model for the future

Anil Rao Principal Analyst, Research

"CSPs must transform to a future-proof software-driven operations model that caters to today's physical networks and adapt as the infrastructure transitions to hybrid and virtual networks."

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The telecoms industry is at a major tipping point; as operators embark on important digital transformation initiatives, with NFV/SDN, IoT and 5G still to come, the prevalent operational model and economics severely constrain them to achieve the benefits of these strategic transformation initiatives. Operators need a future-proof software-driven operations model that can not only support today's physical networks but also adapt as the infrastructure transitions to hybrid and virtual networks. The new operations model must be underpinned by highly automated operational processes, enabled by analytics-powered operations software platform and supported by an operations workforce with the software skills to continuously enhance operational efficiency by developing automations as part of their daily duties.