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The rise of AI: why it is different this time

Justin van der Lande Principal Analyst, Research

"AI has been over-hyped – but it is happening and has the potential to revolutionise a telco's operations and subscriber interactions."

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Artificial intelligence (AI) has taken a while to develop and operators have become sceptical of its value. However, several factors are changing in the AI market, which will support the development and deployment of AI in the telecoms industry.

This report provides:

  • an understanding of AI technology and how it comes to market
  • an assessment of whether vendors and CSPs should be using AI technology for their solutions
  • an overview of the factors that drive the adoption of AI.