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Digital business platforms: designing the CSP support platform of the future

Dr Mark H. Mortensen Research Director
John Abraham Senior Analyst, Research

"Digital business platforms must be designed to deliver the scale, flexibility and extreme automation that CSPs will need."

Most communications service providers (CSPs) are hindered by legacy infrastructure and proprietary hardware systems, which severely restrict their ability to extract value from simply deploying new software systems. CSPs need to have agile business processes to match the agility of the virtualised network of the future. This will enable them to provide an unprecedented digital experience, and to compete against each other and the web-scale players.

This report provides: 

  • an assessment of the architectural considerations that need to be taken into account when designing next-generation BSS systems
  • a discussion of the three essential architectural building blocks for digital business platforms (DBPs)
  • recommendations for vendors and CSPs.