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MSP survey: MSPs’ internal structures, costs and margins

Igor Babić Analyst

"Around a third of MSPs' annual revenue is generated by providing managed IT services, and MSPs expect this proportion to increase in the future."

Managed service providers (MSPs) exist in various sizes and stages of growth. This report uses a survey of 950 MSPs worldwide to examine internal structures (revenue streams, staff splits and managed IT services practice set-ups) of MSPs and their managed IT services costs and margins.

This report provides data and analysis on:

  • the composition of MSPs’ total and managed IT services revenue
  • MSPs’ workforce compositions and staff training costs
  • MSPs’ investments in setting up a managed IT services practice and the key drivers for doing so
  • the costs associated with MSPs’ managed IT services and the typical margins achieved by providing these services.