Oracle now leads the USD1859 million customer care market with an estimated market share of 28% and has expanded its overall market share in the communications market substantially in recent years.
Oracle’s service fulfilment is implemented in mobile, wireline, broadband and satellite CSPs, supporting all service segments.
Amdocs, one of the largest providers of OSS and BSS solutions to CSPs worldwide, formed the Amdocs OSS Division in 2006, providing an integrated service fulfilment solution that works with the other Amdocs products to provide what Amdocs calls the ‘intentional customer experience'.
Tollgrade Communications is a supplier of service assurance test system solutions, encompassing hardware and software elements, to the telecoms industry. This 17-page profile examines Tollgrade's financial results, OSS products and services.
Hewlett-Packard's Solution Consulting Services group provides professional services to companies in the communications, media and entertainment industry vertical. EDS's Applications Services unit has an industry practice that provides applications development, consulting, and systems integration and management for OSS/BSS, as well as hosted and outsourced solutions including business intelligence, mobility and ecommerce.
This profile provides an overview of InfoVista's service assurance solutions, its success in various markets and its key customers.
This profile provides an overview of IBM's service assurance solutions, its success in various markets and its key customers.
Hewlett-Packard is a diversified supplier of IT and personal communication products and services to individual consumers, small and medium-sized businesses and large enterprises.
Aria Networks, founded in 2005, is a supplier of software solutions for CSPs that enable them to plan, optimise and deliver next-generation networks and services.
Comarch is software vendor and systems integrator that provides a wide range of solutions for the telecoms sector, including partner settlement solutions. Although Western Europe accounts for a substantial proportion of its partner settlement customer base, Comarch is based in Poland and is well-positioned to address the growing markets in Central and Eastern Europe.
