Unified communications (UC) solutions offered via cloud-based services are a growth area for communications service providers.
Cloud-based unified communications (UC) connectivity solutions can provide an affordable, simple-to-manage and secure alternative to on-premises UC for some SMEs. Comcast recently launched its Business VoiceEdge solution, a cloud-based UC offering that offers an integrated communications and IT environment for SMEs.
This Viewpoint provides:
- a high-level SME cloud services forecast for the USA, including channels to market
- a detailed review of the Comcast Business VoiceEdge solution’s key value attributes for SMEs
- recommendations for operators
- an analysis of market drivers and inhibitors relating to the adoption of cloud services by SMEs.