knowledge centre

Case study: Telekom Malaysia reaps benefits from transforming its fixed business

Telekom Malaysia increased its profit margin from RM792 million in 2008 to RM1191 million in 2011, a CAGR of 14.57%, as a result of this systems transformation programme.

Telekom Malaysia has proved that it is possible to successfully transform a fixed-line business into a lucrative business with great leadership from the executives, a positive mindset from the staff, the ability to think 'outside the box' and a highly energised workforce.