Customer Care

Analysys Mason's Customer Care programme helps communication service providers (CSPs) to determine which new customer care software can help them to respond to challenges in the market. We focus on helping vendors to understand the competitive landscape, target investments and how to position their products and services.

Our customer care market shares and forecasts are the most comprehensive in the industry, and our analyses of market trends, vendor offerings and technological advances are deeper than any other research available.

Key Themes

  • Entering new businesses: software strategies for entering and supporting M2M, billing services, and cloud-based services for B2C and B2B
  • Enabling new entrepreneurial businesses: software strategies for opening network APIs and providing operational support to encourage businesses' innovative use of CSPs' services
  • Becoming a modern e-tailer: CSP operations architecture for multi-channel marketing of personalised services and goods using modern retail techniques

Lead analyst

Senior Analyst +44 20 7395 9000