Service Assurance

Analysys Mason's Service Assurance programme delivers analysis of the overall service assurance market, competitors and customer requirements. It addresses the challenges that service assurance market players will confront when cloud-based and virtualisation approaches gain wider use.

It also provides critical qualitative and quantitative analysis, as well as advisory research, to support service assurance decision-makers’ business planning and enable them to optimise opportunities and minimise threats from market shifts.

Key Themes

  • When – and in what areas – will service assurance spending materialise to support new service and networking initiatives including LTE, M2M, cloud delivery and network virtualisation
  • Which mobile communication service providers (CSPs) are making investments in service quality and customer experience management
  • How is service assurance integral to real-time network analytics and closed-loop automation
  • Integration with OSS and BSS systems, such as RAN optimisation in network planning and policy management

Lead analyst

Principal Analyst, Research +44 20 7395 9000