What are mobile users looking for from their telecoms operators?

Analysys Mason conducts an annual Connected Consumer Survey that explores the behaviour, preferences and future plans of mobile users around the world. This webinar focuses on the results from the emerging Asia-Pacific region with a focus on Indonesia, Malaysia, Philippines, Thailand and Vietnam.

In this webinar, we will present highlights from the survey results, including:

  • Drivers of mobile customer experience
  • Satisfaction and churn
  • A focus on plans and pricing and its impact 
  • Digital experience and its impact

Join us for this informative webinar on Wednesday, 30 January 2019 at 16:00 (Malaysia) / 15:00 (Indonesia).

The webinar will include a 35-minute presentation, followed by a 10-minute Q&A session.


This webinar will benefit strategy, marketing and market intelligence functions in operator businesses, especially those who wish to understand a users’ point of view.


Rémy Pascal, Analysys Mason
Senior Analyst, Research remy.pascal@analysysmason.com