Operator business services: Singapore forecast 2022–2027

21 December 2022 | Research

Matt Small

Forecast report | PPTX and PDF (16 slides); Excel | SME Services| Enterprise Services


"The growing demand for ICT services will fuel an increase in operators' business revenue in Singapore between 2022 and 2027."

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This report provides an outlook on the telecoms and ICT services market in Singapore for micro, small and medium-sized enterprises (MSMEs) and large enterprises. It contains forecasts for fixed and mobile voice and data network services, as well as ICT services such as security, co-location and hosting, unified communications and cloud services.

This report and the associated data annex provide:

  • forecasts for operator services to MSMEs and large enterprises including fixed and mobile voice and data services, IoT connectivity services and ICT services such as security, co-location and hosting, unified communications and cloud services
  • quantification of revenue, the number of connections or users and ARPU for each service and each business segment (micro, small, medium and large)
  • an estimate of the total market for ICT services and the likely share achievable by operators for each service
  • demographic data on the number of employees, businesses and sites within each segment (note that we include entities in the governmental and public sectors)
  • operator profiles for Singtel, StarHub, M1, SIMBA Telecom and some smaller network operators and systems integrators with a B2B focus.

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Coverage

Geographical coverage

 

Services

  • Singapore
 

Mobile

  • Voice and messaging
  • Handset data
  • Mobile broadband
  • IoT connectivity 

Fixed

  • Narrowband voice
  • VoBB
  • ADSL/SDSL, vDSL, FTTP/B, cable, BFWA, other fixed broadband
  • Dedicated connections: below 100 Mbit/s, 100 Mbit/s and up to 1 Gbit/s, and at least 1 Gbit/s
 

ICT

  • Unified communications and hosted voice
  • Security
  • Co-location and hosting
  • Software-as-a-service (SaaS)
  • Infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS)
  • Enterprise mobility
  • Desktop management

Business size

  • Micro (0–9 employees)
  • Small (10–49 employees)
  • Medium (50–249 employees)
  • Large (250+ employees)

 

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