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Stephen directs Analysys Mason's consumer research, which covers consumer mobile, fixed, convergence and video markets. His specialist areas are mobile operator strategies, customer experience and telco growth opportunities. He has extensive experience in advising senior executives on strategic issues and speaking at and chairing conferences. Before joining Analysys Mason in 2004, Stephen worked in the industry on areas that include VoIP, next-generation service architecture and broadband access. He has a degree in economics and an interdisciplinary MRes from the University of London.