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Windstream achieves an 84% reduction in MTTR through service assurance rationalisation

16 May 2017 | Research

Anil Rao

Case study | PPTX and PDF (12 slides) | Automated Assurance

"Windstream significantly improved operations by rationalising its service assurance tools estate and moving to a unified IBM Netcool Operations Insight solution, which encompasses five separate network domains."

As part of Windstream's vision to provide a best-in-class customer experience through its network, the communications service provider (CSP) embarked on a programme to increase efficiencies in the network operations centre (NOC) and rationalise service assurance tools. In doing so, Windstream achieved an 84% reduction in mean time to repair (MTTR). This case study discusses Windstream's vision, the nature and scale of the challenges, the rationalisation approach, benefits achieved and next steps.


  • an overview of the CSP's business environment
  • an analysis of the business challenges
  • implementation value
  • an analysis of achieved business benefits.