eSIMs allow operators to retain their role in the customer journey, but only in the short term
Operators and device manufacturers are increasingly supporting the remote provisioning of services through an eSIM, even though this technology has the potential to transform an operator’s role in the customer experience. This comment explores how eSIM technology works and outlines its implications. Operators can use the technology to their advantage in the short term by helping customers through the new switching process, but eSIMs will create disruption in the longer term as the method of switching operators changes.
Latest Publications
AI series: Microsoft's Aileen Hannah on how AI can offer SMBs an edge over larger companies
Podcast
Mobile customer satisfaction: consumer survey
Survey report
AI series: who will be the GenAI winners and losers in the TMT industry?