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Communication services in Central and Eastern Europe: trends and forecasts 2018–2023

25 March 2019 | Research

Stephen Sale Giulio Sinibaldi

Forecast report | PPTX and PDF (15 slides); Excel | Future Comms

"The region has not experienced the precipitous decline in SMS usage that has been seen in Western European countries."

This report provides an outlook on the mobile communication services market in Central and Eastern Europe (CEE), including country views for the Czech Republic, Poland, Russia and Turkey. It provides forecasts for voice and messaging services provided by both mobile network operators and over-the-top (OTT) providers.

This report provides:

  • forecasts for operator services including VoLTE, Wi-Fi calling and IP messaging, as well as traditional voice and SMS services
  • quantification of the level of substitution from traditional services to OTT alternatives
  • user and traffic forecasts for communication services, including OTT voice and messaging
  • an outlook for multi-device usage across smartphones, tablets and PCs/laptops
  • data for the region as a whole and for 16 individual countries
  • individual profiles for the Czech Republic, Poland, Russia and Turkey.



Key metrics

Regions covered in this report:

  • Worldwide
  • Central and Eastern Europe (CEE)
  • the Czech Republic
  • Poland
  • Russia
  • Turkey


Forecast results provided in the data annex:

  • Worldwide
  • CEE region
  • Bulgaria
  • Croatia
  • Estonia
  • Hungary
  • Latvia
  • Lithuania
  • Montenegro
  • Romania
  • Serbia
  • Slovakia
  • Slovenia
  • Ukraine
  • Rest of CEE region


  • Non-operator/OTT services
    • Voice and messaging
    • Active users by device type
    • Outgoing traffic by device type
  • Operator traditional services
    • Handsets
    • Circuit-switched (CS) voice and SMS
    • Outgoing traffic
  • Operator IP-based services
    • Active users by service type:
      • VoLTE, Wi-Fi calling, IP messaging
    • Outgoing traffic by service type
      • VoLTE, Wi-Fi calling, IP messaging
    • Retail revenue
      • voice and messaging
      • average spend per user

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