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Communication services in Western Europe: trends and forecasts 2018–2023

03 April 2019 | Research

Stephen Sale Giulio Sinibaldi

Forecast report | PPTX and PDF (15 slides); Excel | Future Comms

"The Facebook ecosystem is currently dominating the Western European messaging market."

This report provides an outlook on the mobile communication services market in Western Europe (WE), including country views for France, Germany, Spain and the UK. It provides forecasts for voice and messaging services provided by both mobile network operators and over-the-top (OTT) providers.

This report provides:

  • forecasts for operator services including VoLTE, Wi-Fi calling and IP messaging, as well as traditional voice and messaging services
  • quantification of the level of substitution from traditional services to OTT alternatives
  • user and traffic forecasts for communication services, including OTT voice and messaging
  • an outlook for multi-device usage across smartphones, tablets and PCs/laptops
  • data for the region as a whole and for 16 countries
  • individual profiles for France, Germany, Spain and the UK.



Key metrics

Regions covered in this report:

  • Worldwide
  • Western Europe (WE)
  • France
  • Germany
  • Spain
  • United Kingdom


Forecast results provided in the data annex:

  • Worldwide
  • WE region
  • Austria
  • Belgium
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Ireland
  • Italy
  • Netherlands
  • Norway
  • Portugal
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • Rest of WE region


  • Non-operator/OTT services
    • Voice and messaging
    • Active users by device type
    • Outgoing traffic by device type


  • Operator traditional services
    • Handsets
    • Circuit-switched (CS) voice and SMS
    • Outgoing traffic


  • Operator IP-based services
    • Active users by service type:
      • VoLTE, Wi-Fi calling, IP messaging
    • Outgoing traffic by service type
      • VoLTE, Wi-Fi calling, IP messaging
    • Retail revenue
      • voice and messaging
      • average spend per user

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