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Telecoms services forecast for small and medium enterprises: Middle East and North Africa 2017–2022

Catherine Hammond Principal Analyst, Research

"Operator revenue from SMEs will rise steadily for a few more years as broadband penetration in the region continues to increase."

This report provides an outlook on the telecoms services that operators offer to small and medium enterprises (SMEs) in the Middle East and North Africa, including country profiles of Qatar, Saudi Arabia and the United Arab Emirates (UAE). It provides forecasts for fixed and mobile voice and data network services and other business services including security and cloud.

This report provides:

  • forecasts for operator services to SMEs
  • an estimate of the total market for new business services and the share that operators may achieve for each service
  • quantification of revenue, connections or users, and ARPU for each service and each SME segment (micro, small and medium)
  • demographic data on the number of employees, enterprises and sites within each segment
  • data for the region as a whole and for three countries
  • individual profiles for Qatar, Saudi Arabia and the United Arab Emirates (UAE).


Geographical coverage



Regions modelled

  • Middle East and North Africa


  • Voice, messaging and handset data
  • Mobile broadband
  • IoT connectivity (mobile and LPWA)



  • Narrowband and VoBB
  • ADSL/SDSL, vDSL, FTTP/B, cable, BFWA, other fixed broadband
  • Dedicated connections up to 100Mbps, >100Mbps and up to 1Gbps, and >1Gbps
  • Traditional managed services
  • IoT connectivity

Other business services

  • Unified communications
  • Security
  • Colocation and hosting
  • Private cloud
  • Software-as-a-service (SaaS, public cloud)
  • Platform-as-a-service (PaaS, public cloud)
  • Infrastructure-as-a-service (IaaS, public cloud)
  • Enterprise mobility
  • Desktop management

Enterprise size



  • Micro (0–9 employees)
  • Small (10–49 employees)
  • Medium (50–249 employees)