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Telecoms services for small and medium-sized enterprises: worldwide forecast 2017–2022

Catherine Hammond Principal Analyst, Research

"Other business services provide operators with an opportunity for revenue growth as worldwide revenue from legacy services to small and medium-sized enterprises stagnates."

We forecast that operators' retail revenue from small and medium-sized enterprises (SMEs) worldwide will rise from USD190.4 billion in 2017 to USD194.9 billion by 2022. New business services will account for USD3.6 billion of this increase.

This report provides:

  • forecasts for operator services to SMEs, including fixed and mobile voice and data services and other business services, such as security and cloud services
  • an estimate of the total market for new business services and the likely share achievable by operators for each service
  • quantification of revenue, connections or users, and ARPU for each service and each SME segment (micro, small and medium)
  • demographic data on the number of employees, enterprises and sites within each SME segment
  • worldwide data broken down into eight regions
  • regional data for Western Europe, Central and Eastern Europe, developed Asia–Pacific, emerging Asia–Pacific, North America, Latin America, Middle East and Africa, and Sub-Saharan Africa.



Geographical coverage



Regions modelled

  • Western Europe
  • Central and Eastern Europe
  • Developed Asia–Pacific
  • Emerging Asia–Pacific
  • North America
  • Latin America
  • Middle East and North Africa


  • Voice, messaging and handset data
  • Mobile broadband
  • IoT connectivity (mobile and LPWA)



  • Narrowband and VoBB
  • ADSL/SDSL, vDSL, FTTP/B, cable, BFWA, other fixed broadband
  • Dedicated connections up to 100Mbps, >100Mbps and up to 1Gbps, and >1Gbps
  • Traditional managed services
  • IoT connectivity

Other business services

  • Unified communications
  • Security
  • Colocation and hosting
  • Private cloud
  • Software-as-a-service (SaaS, public cloud)
  • Platform-as-a-service (PaaS, public cloud)
  • Infrastructure-as-a-service (IaaS, public cloud)
  • Enterprise mobility
  • Desktop management

Enterprise size



  • Micro (0–9 employees)
  • Small (10–49 employees)
  • Medium (50–249 employees)