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Service design and orchestration systems: worldwide market shares 2017

Anil Rao Principal Analyst, Research

"This market declined by about 1% in 2017, mainly because telecoms operators were under pressure to reduce spending in general and were forced to take a conservative approach to deploying software for NFV- and SDN-based services."

Many communications service providers (CSPs) embarked on OSS modernisation initiatives to enhance operations efficiency, increase automation for their existing physical networks and services and prepare for operationalising NFV- and SDN-based services. Most CSPs are focusing on virtualising the network and are paying less attention to service orchestration and automation. However, many are engaging with vendors for professional services to launch new services such as SD-WAN.

This market share report provides:

  • detailed market share data for the service design and orchestration software systems market overall, as well as four sub-segments:
    • activation
    • inventory management
    • engineering systems
    • order management (including service orchestration)
  • a summary of key developments in the market overall and in each sub-segment
  • detailed profiles of 12 vendors in this market, and summaries of other players.


  • Amdocs
  • Comarch
  • Ericsson
  • Nokia



  • Forsk
  • GE Smallworld
  • Hewlett Packard Enterprises (HPE)
  • Infovista


  • NEC/Netcracker
  • Oracle
  • Sigma Systems