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Business survey 2019: unified communications for small and medium-sized enterprises

Karim Yaici Senior Analyst, Research

"Operators must clearly communicate the advantages of their UC services compared with those offered by free consumer apps and position their own services well to remain relevant."

This report is based on our survey of over 2300 small and medium-sized enterprises (SMEs) across 10 countries in 1Q 2019. The report highlights the key findings from this research that relate to the adoption of unified communications (UC) services by SMEs. It also outlines how customer satisfaction influences customers' willingness to consider fixed operators as potential providers of UC services.

THIS REPORT PROVIDES:

  • data on the use of conferencing and instant messaging (IM) applications among small and medium-sized enterprises
  • analysis of operators’ potential to provide UC services relative to the quality of their fixed data services
  • a breakdown of UC usage by type (consumer and business) and country
  • recommendations to UC solutions providers about how to position their offerings in order to increase adoption and remain competitive.

Geographical coverage

Analysys Mason's Business survey 2019 was conducted in the following 10 countries.

  • Australia
  • China
  • France
 
  • Germany
  • India
  • Indonesia
 
  • Saudi Arabia
  • South Africa
 
  • UK
  • USA