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Business survey 2019: fixed voice and unified communications for large enterprises

Karim Yaici Senior Analyst, Research

"Operators need to be flexible about which unified communications solutions to offer to large businesses in order to cater to the diverse requirements in the market."

This report is based on our survey of over 670 large enterprises across 10 countries in 1Q 2019. The report highlights the key findings from this research that relate to the adoption and deployment of unified communications (UC) services by large enterprises. It also outlines how customer satisfaction influences customers' willingness to consider fixed operators as potential providers of UC services.


  • data on the use and planned deployment of UC applications among large enterprises
  • an analysis of the adoption of PBX services
  • information on the preferred deployment model for conference and instant messaging (IM) applications
  • analysis of operators' potential to provide UC services relative to the quality of their fixed services.

Geographical coverage

Analysys Mason's Business survey 2019 was conducted in the following 10 countries.

  • Australia
  • China
  • France
  • Germany
  • India
  • Indonesia
  • Saudi Arabia
  • South Africa
  • UK
  • USA