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Best of breed to best of suite in BSS: successfully transforming operations for CSPs

John Abraham Principal Analyst, Research

"It is imperative to design an architecture that breaks down system silos and allows information to flow freely between disparate systems to enable CSPs' digital transformations."

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Almost all communications service providers (CSPs) worldwide are planning or progressing towards their transformations into digital service providers (DSPs), and all their transformation efforts have one factor in common – the challenge posed by existing siloed platforms.

A ‘best-of-suite’ approach to system transformation consists of a vendor packaging and pre-integrating multiple functional components into a single suite. This allows CSPs to internalise a number of complex interfaces, standardise their information model and simplify the overall architecture. In contrast, ‘best of breed’ refers to a single vendor solution that best addresses a specific function within a larger requirement. This approach often results in solutions from multiple vendors being combined to meet all of a CSP’s requirements.

This report provides:

  • an overview of how CSPs' approaches to system transformation have developed from the starting point of in-house systems
  • a comparison of best-of-breed and best-of-suite approaches to system transformation
  • recommendations for CSPs considering these approaches to transforming their systems.