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Digital eXperience Index for revenue management: planning for effective monetisation

John Abraham Principal Analyst, Research

"The Digital eXperience Index for revenue management will help communications service providers design operations that can effectively monetise emerging use cases, while ensuring appropriate control of access to their resources."

DXI revenue management bannerCommunications service providers (CSPs) are adopting different approaches to transforming their underlying support systems and there are often conflicting views on all aspects of the digital transformation journey. The Analysys Mason Digital eXperience Index provides an effective means of examining the market by defining the key essentials of digital experience, broken down by individual segments, and tracking the progress of CSPs through a standard framework.

This report provides:

  • an overview of the key characteristics necessary to provide a digital experience in revenue management
  • data from our surveys and interviews showing CSPs' current status in real-time customer engagement and onboarding new partners
  • recommendations for CSPs and vendors.