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Automation is a journey, not a big bang

Dana Cooperson Research Director
Hansang (Andy) He Consultant, Custom Research

"There is no one way to achieve network and service automation; each CSP will plot its own journey based on business priorities."

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Automation is a journey, not a big bang

Modern approaches to network and operations automation focus on starting small with a specific service or infrastructure use case (for example, Ethernet services automation or packet transport network automation). Approaches are based on an automation tool or a set of tools that can expand the scale and scope of automation over time without huge, expensive or bespoke transformation projects controlled by a single vendor that is incentivised to keep its expertise in-house.

More about this report

Analysys Mason’s research into the automation journey, which explains the benefits that such a journey can provide to communications service providers (CSPs) and the best practices for capturing incremental benefits, starting with the first step, is based on interviews that we conducted with a number of CSPs in developed markets specifically for this study as well as on CSP interviews and research that we carry out regularly. In summary, our research indicates that:

  • there is no one way to achieve network and service automation. Each CSP will plot its own journey based on business priorities. It is essential that each CSP has a vision of where it is going, with rough stops along the way, so that the series of incremental steps build upon each other rather than in isolation from each other.
  • benefits should be realised with the first step and in increments thereafter. Benefits should not be contingent on completing an expensive, multi-year, multi-phased transformation process at some nebulous time in the future.