This article provides a summary of the DTW24 Ignite event held in Copenhagen, Denmark on 18–20 June, where industry leaders shared a common...

Communications service providers (CSPs) that provide generic experiences will struggle to compete with those that use generative AI (GenAI) to...

Oracle used its Analyst Summit in Redwood California to provide the latest update on the Oracle Cloud Infrastructure (OCI) services, the Oracle...

Generative AI (GenAI) use cases are beginning to be tested and deployed, and CSPs may be able to use GenAI for hyper-personalisation at scale and in...

CSPs should deploy next-best action engines to optimise customer interactions and drive positive...

Communications service providers' (CSPs') previous approaches to operations and billing support systems (OSS/BSS) failed to deliver the expected cost...

This profile assesses Netcracker's customer engagement products and services for the telecoms...

The primary objective of implementing next-best action (NBA) and next-best offer (NBO) strategies is to use all the data that a CSP has access to to...

Analysys Mason's 'Customer experience management tracker' provides a list of the solutions from 12 vendors in the customer experience management...

Communications service providers (CSPs) are facing challenges related to having increasingly been pushed into non-telecoms business-to-business (B2B)...