Caroline Chappell

Caroline heads Analysys Mason's Cloud and Platform Services practice. Her research focuses on service provider adoption of cloud to deliver business services, support digital transformation and re-architect fixed and mobile networks for the 5G era. She is a leading exponent of the edge computing market and its impact on service provider network deployments and new revenue opportunities. She monitors public cloud provider strategies for the telecoms industry and investigates how key cloud platform services can enhance service provider value. Caroline is a leading authority on the application of cloud-native technologies to the network and helps telecoms customers to devise strategies that exploit the powerful capabilities of cloud while mitigating its disruptive effects.

Prior to joining Analysys Mason, Caroline was Practice Leader, Cloud and NFV, at Heavy Reading. She has over 25 years' experience as a telecoms software analyst and consultant working for research companies including Current Analysis and Ovum. Her areas of coverage spanned cloud services, digital service development and delivery, B/OSS, customer experience management and analytics, Internet and cloud security, professional/managed services and service provider wholesale strategies in such areas as IP/Ethernet, enterprise cloud solutions and fixed and mobile wholesale access. Caroline started her career as a software programmer at what is now BAE Systems. This has given her a lifelong interest in software architecture and engineering approaches, most recently including lean/agile development and DevOps, microservices architecture and model-driven, intelligent software automation.