Telefónica UK’s migration to customer-led network operations
"Telefónica UK implemented the Nokia Experience Center to shift from network-focused operations to service-focused operations."
Telefónica UK needs to be able to process a variety of data in many different formats. These sources of data need to be correlated and visualised to enable a holistic view of the customer’s day-to-day experience and to allow Telefónica UK to provide a better customer experience.
This case study provides:
- an outline of Telefónica UK’s strategy
- an overview of the business drivers behind Telefónica’s migration to eSOC
- implementation details
- an analysis of business benefits.