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Telefónica UK’s migration to customer-led network operations

16 September 2020 | Research

William Nagy Anil Rao

Case study | PPTX and PDF (4 slides) | Automated Assurance

"Telefónica UK implemented the Nokia Experience Center to shift from network-focused operations to service-focused operations."


Telefónica UK needs to be able to process a variety of data in many different formats. These sources of data need to be correlated and visualised to enable a holistic view of the customer’s day-to-day experience and to allow Telefónica UK to provide a better customer experience.

This case study provides:

  • an outline of Telefónica UK’s strategy
  • an overview of the business drivers behind Telefónica’s migration to eSOC
  • implementation details
  • an analysis of business benefits.


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